Refund policy

Digital products

Every product sold directly by Nana Dee'z Pet Co. is a digital download. Because files are delivered instantly and cannot be returned once downloaded, all sales of digital products are final and we do not offer refunds for change of mind.

That said, we will always make it right if something is genuinely wrong:

You didn't receive your file. Email us and we'll send it directly. This is the most common issue and it's always fixable.

Your file is damaged, incomplete, or won't open. Email us and we'll replace it.

You were charged more than once for the same order. We'll refund the duplicate charge in full.

You bought the wrong item by mistake and haven't downloaded it yet. Contact us within 14 days and we'll sort it out.

To request help, email nanadeezpetco@gmail.com with your order number and a short description of the problem. We respond within 2 business days.

Customers in the UK and EU

You normally have a 14-day right to cancel an online purchase. For digital content delivered immediately, that right ends once the download begins, and by completing your purchase you agree to immediate delivery and acknowledge the loss of that cancellation right. If your download hasn't started, contact us within 14 days for a full refund.

Chargebacks

Please contact us before disputing a charge with your bank. We can almost always resolve a delivery problem faster than a dispute can.